Tenants

OUR GOAL IS FOR YOU TO HAVE A POSITIVE LEASING EXPERIENCE

Assurance Property Management Group extends a warm welcome to our new residents. Our mission statement to you is that we will strive to provide you with excellence in customer service in the tenant/landlord relationship.

View Rental Listings

Submit a Maintenance Request

We are here and ready to assist you if you have a maintenance issue at the property. Please submit your maintenance request via the website to insure that we have all of the needed information to respond and route your service request to the right contractor quickly. You will also receive an acknowledgement email from management within 24 hours of receipt of your maintenance request to confirm that your maintenance request is in process.

After our client has approved the needed service, your maintenance request will be assigned to one of our licensed contractors to coordinate scheduling and access for an appointment.

NOTE: If you do not receive a response to your service request within 24 hours, please call the property manager at (678) 927-7922 for assistance.

IF THERE IS A LIFE THREATENING EMERGENCY AT THE PROPERTY IMMEDIATELY CALL 911 OR THE APPROPRIATE EMERGENCY RESPONSE TEAM AND THEN CONTACT MANAGEMENT TO SUBMIT YOUR REPORT. PLEASE MAKE SURE THAT IF THERE IS AN ISSUE THAT CAUSES DAMAGE TO THE PROPERTY. TO TAKE PHOTOS AND OBTAIN A POLICE REPORT FOR INSURANCE PURPOSES.

Rent Payment and Maintenance Request Processing

After you have moved into your new home, you are sent an ACTIVATION LINK

from our Accounting Department to activate your account Access to your

tenant portal. This access will provide you with important access to your

Rent Payment Ledger for account updates and payment processing via ACH or

credit and debit cards, and the ability to submit an online maintenance

request which is a required process to request repairs.

For free ACH Payments and the review of your tenant ledger @ anytime or

anywhere, please do not forget after you have moved in, to activate your

tenant portal for this important access. We do not accept emails or phone

calls to submit maintenance requests. Your request must be approved by the

property owner and then service organized by Assurance Property Management

Group, LLC.

Benefits

Once you’ve signed up, you can:

View and pay your bills anytime (24/7)
View and pay your bills from anywhere (any computer with an internet connection)
Set up an automatic payment
Sign up for automatic reminder emails
Review your payment history

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it was now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. And this is in addition to not having to write checks, address envelopes, or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.